Privacy Policy

Vievio is a player-only platform for user-added M3U and M3U8 playlists. Vievio does not provide, sell, host, store, or include TV channels, movies, live TV, or media content.

This Privacy Policy explains how Vievio collects, uses, stores, and protects information when you use our website, user portal, APIs, Smart TV apps, mobile apps, or related services. By using Vievio, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

Vievio is a software player platform that allows users to add, manage, and play their own supported playlist sources.

2. Information We Collect

We may collect and process the following types of information:

Account Information

When you create an account, we may collect your email address, password hash, account creation date, login timestamps, account status, and security-related logs.

Playlist and Configuration Data

When you add playlist sources or configure your account, we may store playlist URLs, playlist names, playlist settings, EPG or guide links, categories, favorites, recently watched items, and related configuration data. We do not store raw IPTV credentials like Xtream API usernames/passwords on our systems unless required as part of your playlist metadata.

Device Activation Data

When you pair a TV, mobile, or web device, we may collect device type, app version, operating system, device model, activation code status, IP address, approximate region, and a device identifier generated by the app or platform.

Usage and Diagnostic Data

We may collect technical information such as login activity, API request logs, crash reports, error logs, playback error codes, device connection status, and performance diagnostics.

Payment Information

If paid plans are available, payments may be processed by a third-party payment provider. Vievio does not store raw credit card numbers.

Support Information

If you contact support, we may collect your name, email address, message content, screenshots, technical details, and any information you choose to provide.

3. How We Use Information

We use collected information to:

• Create and manage user accounts.
• Authenticate users and protect account access.
• Add, store, and synchronize playlist settings.
• Activate and manage paired devices.
• Provide favorites, recently watched items, and account sync features.
• Process payments and manage subscription access where applicable.
• Provide customer support.
• Monitor system performance, fix bugs, and improve reliability.
• Detect abuse, unauthorized access, suspicious activity, and security risks.
• Comply with legal, billing, tax, security, and regulatory obligations where applicable.

4. Legal Bases for Processing

Where privacy laws such as GDPR apply, we may process personal information based on one or more lawful bases, including:

• Contractual necessity, where processing is required to provide the Service.
• Legitimate interests, such as security, fraud prevention, service improvement, and system diagnostics.
• Consent, where you choose to receive updates, marketing, or optional communications.
• Legal obligations, where processing is required for compliance, accounting, billing, or regulatory reasons.

5. Playlist Sources and User Responsibility

Vievio does not own, review, verify, or control user-added playlist sources. Playlist content, playback availability, guide data, and source legality depend on the source added by the user. Users are responsible for ensuring they have the legal right, license, permission, or authorization to use any playlist source added to Vievio.

Vievio does not sell playlist data to advertising companies.

6. Local Storage on Devices

Vievio apps may use local storage on supported devices, including Smart TVs, mobile devices, and web browsers. Local storage may contain app settings, session tokens, cached configuration data, playlist metadata, or device pairing information. This helps improve performance, reduce repeated login steps, and support a smoother player experience.

You can remove local app data by signing out, clearing browser storage, deleting app data, or uninstalling the app, depending on your device.

7. Data Sharing and Service Providers

We do not sell your personal information. We may share limited information with trusted service providers that help us operate Vievio, such as hosting and infrastructure providers, third-party payment processors, notification providers, and diagnostic tools.

These providers are only allowed to process information as needed to provide services to Vievio and must protect the information according to applicable agreements and laws.

8. Data Retention

We keep personal information only for as long as needed to provide the Service, maintain security, meet legal obligations, resolve disputes, and enforce our agreements.

• Account information is generally kept while your account remains active.
• Security logs and API logs may be kept for a limited period for abuse prevention, troubleshooting, and auditing.
• Playlist configuration data may be deleted when you remove it from your account or request account deletion, subject to backup, security, legal, or billing retention requirements.
• Device activation data may be removed or reset when a device is deactivated, subject to normal system retention and backup cycles.

9. Security

We use commercially reasonable technical and organizational measures to help protect user information. These measures may include HTTPS, access controls, password hashing, encryption where appropriate, restricted administrative access, monitoring, logging, and security review processes.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account or personal information.
• Request a copy of certain data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Ask questions about how your information is used.

To exercise these rights, please request a copy or correction of your data by contacting us using the details in the Contact section below.

11. California Privacy Notice

Where the California Consumer Privacy Act or related California privacy laws apply, California users may have rights to know, access, correct, delete, and limit certain uses of personal information. Vievio does not sell personal information. If this changes in the future, we will update this Privacy Policy and provide any required opt-out mechanism. We do not discriminate against users for exercising applicable privacy rights.

12. Children’s Privacy

Vievio is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete that information.

13. International Users

Vievio may process information in countries where our servers, service providers, or business operations are located. By using Vievio, you understand that your information may be processed outside your country of residence, subject to applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last updated” date on this page. Continued use of Vievio after the updated Privacy Policy is posted means you accept the updated policy.

15. Privacy Contact

For privacy questions, data requests, or account deletion requests, contact us at: vievio@126.com.